Bad attitudes, jealousy and disruptive behavior will sabotage hospital morale, lower self-esteem and reducing teamwork and productivity. When toxic behavior infects a department, managers may be tempted to ignore it or give in, the wrong thing to do, but tolerating it is not a solution!
This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with that of Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism and of always passing the buck needs to be stopped.
In this session, you will learn to keep emotional control and tame disruptive and destructive behavior.
You’ll also learn:
How managers inadvertently reward negative and destructive behaviors.
The steps you need to act on in order to keep total control of the situation.
The four types of problem employees there can be and how they become a problem.
How to turn around the gossip, gab and the grapevine to create more empowered employees.
How to tell when someone is lying to you and how to confront them on it.
When to focus on the behavior you see and not the attitude behind it.
How to identify all the forms of bullying there are that you need to control.
Which topics should not be talked about at work.
How to stop the rumor mill before it gets started with a policy of transparency.
Why people want to ‘push your buttons’ by their off-side or inappropriate comments.
The D.I.S.C. Personality Profile – that teaches how people do what they do - good or bad.
How to control the unwritten rules of the office that becomes the negative culture you have to discipline.
How to adopt great techniques to use when employees blame others or deny responsibility.